Privacy Policy

Last Updated: March, 2025

At GIFTCARDS GROUP BV (“we”, “us”, “our”), protecting your privacy is extremely important to us. This Privacy Policy explains how we collect, use, store, and share your personal data when you interact with our online gift card store at restaurantgiftcard.com ("Site"). We are committed to complying with the General Data Protection Regulation (GDPR) and all relevant data protection laws.

1. Who We Are

GIFTCARDS GROUP BV is the data controller responsible for the personal data collected through our Site.

• Address: Ambachtsweg 6, 1474HW Oosthuizen, The Netherlands
• Email: support@giftcard.co.uk
• Telephone: +44 330 822 5115

2. What Data We Collect

We collect personal data through various interactions on our Site, including when you create an account, place an order, or contact our customer service. This includes:

• Order and Account Information: Name, addresses, email, phone number, payment details (securely processed), order and invoice data
• Online Activity: IP address, browser type, OS, device identifiers, cookies
• Marketing and Communications: Preferences, consented communications, feedback
• Optional and Location Data: Geolocation with permission

3. How and Why We Process Your Data

• Order Fulfilment and Customer Service
• Payment Processing and Fraud Prevention
• Service Improvement and Analytics
• Marketing and Personalisation
• Legal and Regulatory Compliance

We process data based on consent, contracts, legitimate interests, and legal obligations.

4. Data Collection Methods

• Directly from You: Orders, forms, newsletter signups
• Automatically: Cookies, log files, web beacons
• Third Parties: Address verification, trusted partners

5. Cookies and Tracking Technologies

We use cookies to:

• Remember preferences
• Analyse website performance
• Show personalised content and advertising (with consent)

See our Cookie Policy for more.

6. Data Retention

• Order Processing: 5 years or longer if required
• Customer Service: Up to 5 years
• Marketing: Until you update or withdraw consent

7. Sharing Your Data with Third Parties

• Payment processors
• Delivery and logistics providers
• IT and customer support providers
• Marketing partners (only with your opt-in)

We never sell your personal data.

8. International Data Transfers

If we transfer your data outside the EEA, we use safeguards such as SCCs or adequacy decisions.

9. Your Rights

• Access
• Rectification
• Erasure
• Restriction
• Portability
• Objection
• Withdraw Consent

Contact us at support@giftcard.co.uk to exercise your rights. We may ask for verification of your identity.

10. Security Measures

We use technical and organisational measures to protect your data. No system is 100% secure, but we aim for high standards of protection.

11. Changes to This Privacy Policy

We may update this Policy. Major changes will be communicated via the Site or by email.

12. Contact Us

• Address: Ambachtsweg 6, 1474HW Oosthuizen, The Netherlands
• Email: support@giftcard.co.uk
• Telephone: +44 330 822 5115

If you feel we’ve mishandled your data, you can lodge a complaint with your local data protection authority.

This Privacy Policy reflects our commitment to protecting your privacy while providing a secure and enjoyable online experience. We value your trust and take our data protection responsibilities seriously.